This hotel suits me perfectly with great amenities like free wi-fi, a welcoming bar area, and 24-hour reception. The staff once helped me find my lost ring, which I truly appreciate. I highly recommend it for a weekend stay!

large guest rooms, beautiful park across the street, proximity to shopping areas

Noise levels from elevators disrupt sleep!!! Parking space is limited, making it hard to access vehicles when needed.

The room was nicely decorated, but the sound insulation was terrible.

It was just a decent option for a relaxing holiday in Vitoria-Gasteiz with great value for the money. The room was very good, but no tea or coffee facilities available. Make sure to explore local dining options nearby.

ideal base for exploring vitoria-gasteiz's landmarks and parks

I had a fantastic stay, as the hotel was very well situated near the historical center and just a few steps away from the Museo de Bellas Artes de Alava, perfect for my weekend strolls through the city filled with cultural gems and beautiful parks, making every moment memorable.

The hotel is a short walk from downtown, super close to the park, and the rooms are spacious and clean. Loved the Nespresso coffee in the room and the cozy vibe! Definitely a pleasant stay for a couple!

felt quite safe, no complaints at all

The room was super cozy, with a nice kettle and espresso machine, which really made our mornings special. We loved lounging by the pool and enjoying the quiet reading area in the lobby. Check-in took a bit longer than expected, but it was a minor hiccup in a great stay overall! 😊

The staff exhibited remarkable flexibility, opening breakfast early for athletes and ensuring luggage storage was seamless during a busy event. The central location offered easy access to the heart of the city, while the spacious and quiet room contributed to a comfortable overall experience. However, the decor appeared somewhat dated, and while everything functioned well, an upgrade would enhance the ambiance further.

Would recommend for a break on long journey

Comfortable room, convenient location, with the hotel situated right across from a beautiful park where we enjoyed leisurely strolls to the nearby old town, and easy access to taxis waiting outside the station for hassle-free transportation.

Hard to think of anything without adding further information.

The location of the hotel is fantastic, right at the edge of the old town and close to a lovely park. My small dog enjoyed walks through the park to explore the city. The room was quite comfortable, featuring a kettle and an espresso machine, which I appreciated. The breakfast buffet stood out with a variety of healthy options and the made-to-order omelets were a delicious touch. However, the conditions for bringing my dog were quite restrictive. It was frustrating that we had to find alternate places for food and drinks since our dog wasn’t allowed in communal areas. Also, the parking situation could improve. the hotel’s lot was full, leaving us to rely on a nearby underground garage. The elevators were slow and lacked synchronization, which made it inconvenient at times, especially during busy hours. I’d think twice about staying here again due to the pet policies.

Charming, Charming, Charming

I absolutely loved the spacious Superior Double Room with its beautiful views. The breakfast buffet was a delicious spread, with the option to order fresh omelets – such a treat! Plus, the hotel's perfect location allowed us to stroll through an enchanting park right outside, leading us straight into the vibrant old town.

would recommend 🐾❤️

we had a fantastic stay at nh canciller ayala vitoria. the breakfast was excellent, offering a healthy corner and made-to-order omelets! the location is perfect, right in the heart of the old town with amazing views of the cathedral. the staff was incredibly helpful, providing great recommendations for local dining.

can recommend

I thoroughly enjoyed the charming decor and spacious lobby, which made it easy for me to navigate around the hotel. The comfortable seating areas were perfect for relaxing after a day of exploring Vitoria.

More accessible elevators would enhance the experience.

our stay was a wonderful experience overall. the location was perfect for exploring the city, and the spacious room made our holiday even more relaxing. compared to our last visit in vitoria-gasteiz, this hotel exceeded expectations with its great amenities and friendly service.

air conditioning was not functioning properly.